Category: Research Studies

September 24, 2024
Blog

Building Stronger Customer Connections Through Smarter Loyalty Programs

September 9, 2024
Research Studies

Net Loss: Why Banks Are Losing Customers

Explore fresh perspectives on banking through an in-depth customer experience study with clients from 20 leading American banks, revealing shifting attitudes, loyalty dynamics, and valuable insights.

May 21, 2024
Blog

Small CX Teams, Major Impact

Maximizing CX Value For Small Teams Using The Power of AI

November 28, 2023
Blog

Apex vs. Traditional Market Research: Distinguishing Innovation

This analysis reveals the clash between traditional and innovative CX measurement methods, exploring research methodologies, deliverables, and limitations.

November 22, 2023
Research Studies

Black Friday Reality Check

Get ready to kiss your year goodbye if you think it’s just another big sales promotion.

November 3, 2023
Blog

Your CX Strategy is Only as Good as Your EX Strategy

Discover how prioritizing employees can elevate customer interactions, and explore unique insights that can reshape your approach to business success.

November 2, 2023
Blog

CX Needs to Get Fluent in the Language of Business… Money!

Discover the secret to making Customer Experience (CX) teams indispensable in your organization by quantifying the impact of CX activities on revenue.