Employee Experience
Apex for Employee Experience (EX) combines surveys and AI analysis to reveal what your employees value most. Discover unique insights into how employee relationships influence customer desires. Unlock CX-EX synergy, leverage strengths, and reduce churn with proactive talent management.
Connecting EX to CX: How Engaged Employees Shape Customer Satisfaction
An engaged, loyal customer base is born out of an engaged, loyal workforce. To truly understand the customer experience, what drives it, or how to improve it, you must have in-depth knowledge of your company’s employee experience.
Using the same proprietary Desires Framework that powers our CX solutions, Apex for Employee Experience (EX) combines straightforward surveys with AI analysis to uncover what your employees truly desire in their relationship with your organization. By combining these audience experiences—where EX meets CX—we can reveal untapped understandings of why and how your customer experience is influenced by the relationships you cultivate with employees. This holistic approach paves the way for better business outcomes, connecting the dots between engaged employees and satisfied customers.
Key Apex Features for Perfect EX that Informs CX
Apex Employs Essential Tools and Techniques for the Optimal Employee Experience Solution.
Text Analysis
Text Analysis
Journey Mapping
Journey Mapping
Competitive Analysis
Competitive Analysis
Revenue Analysis
Revenue Analysis
Segmentation
Segmentation
Apex Priority Desires Framework
Apex Priority Desires Framework
With Apex for EX, you Can:
When Deployed in Tandem with an Apex Customer Study, you Can:
Gain prescriptive guidance into boosting internal and external satisfaction and success by understanding the profound connection between CX and EX.
Uncover employee strengths to address customer concerns and elevate your success.
Ensure alignment between your organizational culture and the brand promise.
Ensure alignment between your organizational culture and the brand promise.
When Deployed on Its Own, you Can:
Proactively address potential trouble spots, preventing major concerns like high turnover, employee dissatisfaction, or talent scarcity.
Discover what makes your brand adored and leverage it to boost employee enthusiasm while implementing cutting-edge recruitment tactics for thriving success.
We’re dedicated to identifying opportunities for enhancement within your employee experience. By building from the inside out and prioritizing the emotional value it brings to your employees, we create the foundation for exceptional customer experiences, resulting in tangible financial benefits for your business.