Employee Experience

Apex for Employee Experience (EX) combines surveys and AI analysis to reveal what your employees value most. Discover unique insights into how employee relationships influence customer desires. Unlock CX-EX synergy, leverage strengths, and reduce churn with proactive talent management.

Connecting EX to CX: How Engaged Employees Shape Customer Satisfaction

An engaged, loyal customer base is born out of an engaged, loyal workforce. To truly understand the customer experience, what drives it, or how to improve it, you must have in-depth knowledge of your company’s employee experience.

Using the same proprietary Desires Framework that powers our CX solutions, Apex for Employee Experience (EX) combines straightforward surveys with AI analysis to uncover what your employees truly desire in their relationship with your organization. By combining these audience experiences—where EX meets CX—we can reveal untapped understandings of why and how your customer experience is influenced by the relationships you cultivate with employees. This holistic approach paves the way for better business outcomes, connecting the dots between engaged employees and satisfied customers.

The link between EX and CX

Key Apex Features for Perfect EX that Informs CX

Apex Employs Essential Tools and Techniques for the Optimal Employee Experience Solution.

Text Analysis

Text Analysis

Gain insights from employee feedback using advanced text analysis, understanding sentiment, trends, and themes to enhance EX strategies and boost engagement and satisfaction.

Journey Mapping

Journey Mapping

Visualize and analyze employee journeys, pinpointing areas for enhancement within the employee experience, streamlining processes, and elevating employee satisfaction.

Competitive Analysis

Competitive Analysis

Analyze competitor EX strategies to gain an edge, benchmark performance, and adapt industry best practices for a workplace that attracts and retains top talent.

Revenue Analysis

Revenue Analysis

Track revenue generated by EX initiatives, optimizing strategies for increased ROI and revenue growth while ensuring a positive employee experience.

Segmentation

Segmentation

Segment your employee base for personalized experiences, implementing targeted programs and communications to meet unique needs across various employee groups.

Apex Priority Desires Framework

Apex Priority Desires Framework

Inform CX strategies by aligning employees with brand values, enhancing internal processes, ensuring consistency, fostering open communication, and boosting talent attraction and retention, resulting in a more cohesive and positive customer experience.

With Apex for EX, you Can:

When Deployed in Tandem with an Apex Customer Study, you Can:

Gain prescriptive guidance into boosting internal and external satisfaction and success by understanding the profound connection between CX and EX.

Uncover employee strengths to address customer concerns and elevate your success.

Ensure alignment between your organizational culture and the brand promise.

Ensure alignment between your organizational culture and the brand promise.

When Deployed on Its Own, you Can:

Proactively address potential trouble spots, preventing major concerns like high turnover, employee dissatisfaction, or talent scarcity.

Discover what makes your brand adored and leverage it to boost employee enthusiasm while implementing cutting-edge recruitment tactics for thriving success.

We’re dedicated to identifying opportunities for enhancement within your employee experience. By building from the inside out and prioritizing the emotional value it brings to your employees, we create the foundation for exceptional customer experiences, resulting in tangible financial benefits for your business.

Research reveals that brands that prioritize EX:

On average, enjoy
0 x
times the profit compared to those who don’t.
Report an engagement rate of
0 %
and are among the companies with significantly above-average CX.
EX engaged companies boast a
0 %
higher customer loyalty rate than those that do not prioritize EX.