Category: Blog

November 22, 2023
Research Studies

Black Friday Reality Check

Get ready to kiss your year goodbye if you think it’s just another big sales promotion.

November 3, 2023
Blog

Your CX Strategy is Only as Good as Your EX Strategy

Discover how prioritizing employees can elevate customer interactions, and explore unique insights that can reshape your approach to business success.

November 2, 2023
Blog

CX Needs to Get Fluent in the Language of Business… Money!

Discover the secret to making Customer Experience (CX) teams indispensable in your organization by quantifying the impact of CX activities on revenue.

October 25, 2023
Blog

The Gathering Summit Signature Masterclass Recap

Unveiling the Potential of Behavioral Science in Building Exceptionally Loyal and Passionate Customer Bases.

July 21, 2023
Blog

The Decline of Brand Loyalty in the Automotive Industry

Explore the evolving landscape of automotive brand loyalty and discover strategies to thrive in the ever-changing market.

June 28, 2023
Blog

So Your Brand Made a Blunder, Now What? Why Being Principled Cannot Be Overlooked in CX

Learn how incorporating principles into your CX strategy can enhance customer experiences and drive brand success.

May 12, 2023
Blog

It’s Time for Your Brand to Get Emotional: The Four Truths of Emotion Science That All CX Pros Need to Know.

Uncover the four essential truths of emotion science that every CX professional should be aware of.

May 8, 2023
Blog

Proving the Value of CX Initiatives Through Attribution Modeling

Delve into the world of attribution modeling and find out how it can illuminate the impact of CX on your business.

April 18, 2023
Research Studies

Big Retail: 8 CX Insights to Spark Your Next Big Idea

Delve into the secrets of customer loyalty through a study of major North American brands. Uncover what truly drives customer devotion and loyalty in this category, and explore the key takeaways and opportunities to enhance your business.