We recently hosted a live webinar featuring Nick Hobson, Apex’s Chief Scientist and a renowned leader in behavioral science strategy, discussing the science behind customer emotions in relation to improving CX and driving business growth. Michelle Martinez and Jason Hreha, who have years of experience in the retail space working with legendary brands such as Wayfair and Walmart, joined Nick in this conversation.
During the webinar, Nick and the guest speakers explored techniques and strategies to create an unforgettable customer experience by understanding the impact of emotions on decision-making. They covered a wide range of topics, including the role of empathy in customer experience design, the effect of emotional intelligence on customer service, and how businesses can leverage emotion to build brand loyalty. As a result, attendees gained insights from the best in the industry and learned how to apply these strategies to their own businesses.
If you missed the live session, don’t worry. We recorded the entire webinar for your convenience. Don’t miss out on this incredible opportunity to learn from industry leaders and improve your business’s customer experience.